Safeguarding or immediate welfare
Grooming, sexual content, coercion, threats, unsafe adult–child contact, suspicious recordings or risk to a vulnerable person.
Report safety concernPlatform Safety, Reporting and Notices
Report content, conduct or a platform decision
This page is the central route for safeguarding concerns, illegal or harmful content, impersonation, fraud, false credentials, abusive reviews, copyright reports, privacy complaints and appeals.
Operator: Onlive Productions Limited, company number 13027429, 1b Trafalgar Mews, London, England, E9 5JG. Contact: support@synkii.com.
Choose the closest report type
Illegal, abusive or harmful content
Harassment, hate, threats, fraud, impersonation, illegal uploads, intimate-image abuse, self-harm encouragement, weapons or other prohibited activity.
Report contentProfile, badge, review or ranking
False credentials, altered verification evidence, fake reviews, ranking manipulation, misleading rates or marketplace decision appeals.
Report marketplace issueData protection complaint
Concern about collection, access, sharing, retention, security, children’s information, AI processing or a rights request.
Make privacy complaintIntellectual property
Unauthorised sheet music, recordings, images, lesson materials, brand use or other copyright or trade-mark concerns.
Send copyright reportChallenge a platform decision
Ask for review of a badge, review, listing, content, messaging, suspension or account decision. Include the decision date and why it should change.
Appeal decisionStructured report form
This form prepares an email draft. Review and send it in your email app. Nothing is submitted through this page. You can also email support@synkii.com directly. If anyone is in immediate danger, call your local emergency service first (999 or 112 in the UK).
No account is required. Provide only information needed to assess the concern. Do not upload or forward child sexual abuse material; identify where it appeared and contact the appropriate authority.
What happens after a report
Receipt and triage
We identify urgency, affected people, content type, account access and whether immediate restriction or external referral is needed.
Interim protection
We may hide content, restrict messages, pause a badge or listing, preserve records or suspend access while reviewing risk.
Investigation
We review relevant evidence, account history, product logs and user representations, using trained or specialist input where needed.
Decision and action
Possible actions include no action, correction, warning, removal, restriction, suspension, termination or referral to an authority.
Outcome and review
We communicate an appropriate outcome and available appeal route, subject to safety, privacy, law-enforcement and security limits.
Operational targets, not emergency guarantees. We aim to triage urgent safety reports as soon as reasonably practicable and standard reports within three business days. Complex investigations may take longer. Data-protection complaints follow the process below.
Complaints, reasons and appeals
Accessible complaint route
You may complain without an account and may submit supporting information. We will not require unnecessary steps or retaliate against a good-faith reporter.
Reasons
Where appropriate, we provide the principal reason for a content, review, badge, listing or account decision and identify the rule relied on. We may redact information needed to protect a child, reporter, investigation or security method.
Appeal
An affected user may normally appeal within 30 days by identifying the decision, factual or policy error and any new evidence. A different reviewer considers the appeal where reasonably practicable.
Data-protection complaints
Our process: we provide a clear electronic route, acknowledge a data-protection complaint within 30 days, take appropriate steps to investigate without undue delay, keep the complainant informed where appropriate and communicate the outcome. We may combine the acknowledgement and outcome where the complaint is resolved quickly.
You may complain to the Information Commissioner’s Office. This right is separate from any court or consumer remedy. See the Privacy Notice for rights requests, lawful bases, retention and data sharing.
Copyright and intellectual-property notices
A notice should identify the protected work, the content or location complained of, why the use is unauthorised, the reporter’s contact details, a good-faith statement and, where relevant, authority to act for the rights holder. We may remove or restrict content, ask for clarification, notify the uploader and consider a counter-notice or appeal.
Misleading or abusive notices are prohibited. Removal from SYNKii does not determine ownership or liability between the parties.
Online safety status and risk management
Scope assessment
SYNKii assesses whether messaging, profiles, reviews, recordings, uploads, search and other user-to-user features fall within the UK Online Safety Act. Where duties apply, SYNKii maintains the required access, illegal-content and children’s risk assessments and written records.
Safety systems
Measures include reporting, moderation, child account restrictions, guardian visibility, relationship-based access, verification, fraud controls, content removal, account restrictions, a senior person accountable for online-safety compliance, staff procedures, record-keeping and regular review of effectiveness.
CSEA reporting. Where the statutory duty applies, SYNKii reports detected and unreported child sexual exploitation and abuse content to the National Crime Agency or other required reporting body, preserves the required records and does not ask users to forward illegal material.
Not a categorisation claim. This page does not state that SYNKii is a categorised service. Any statutory risk-assessment summary required for a categorised service will be published separately when applicable. Providers can use the Ofcom Regulation Checker as part of their scope assessment.
Need to report something now?
Use the structured form or email support@synkii.com with a clear subject and the minimum necessary evidence.