Questions about SYNKii

SYNKii is a SaaS software platform for music teachers, students, and parents. It helps teachers manage their studio, teach with modern tools, capture lesson notes, share resources, and support student practice.

No. SYNKii provides teaching software and may introduce students to independent teachers. The teacher delivers lessons, and the teacher and student or guardian agree the lesson arrangements directly.

No. SYNKii is not a music school, teaching agency, employer, or education provider. Teachers on SYNKii operate independently.

No. SYNKii does not take lesson commissions. Teachers subscribe to SYNKii as software and arrange lesson payments directly with students or parents.

Yes. Teachers can use SYNKii privately as SaaS software to manage their studio, invite students, teach lessons, and use learning tools without appearing publicly in the marketplace.

Starter (£15/month) covers studio management. Pro (£25/month) adds the SYNKii classroom. Studio (£35/month) adds lesson recordings, AI lesson notes, digital assignments for theory, aural and teacher-set work, a goals canvas and student practice tools. See plans and pricing or the cost comparison.

Yes. Teachers are responsible for their teaching quality, pricing, lesson policies, cancellation rules, safeguarding duties, tax, and professional obligations.

A teacher sends an invitation. Adult students activate their own account; for a child, a parent, guardian or authorised adult completes the required activation and permissions. The teacher listing page currently shows a proposed introduction experience.

Yes. A student can learn with multiple teachers. Each teacher relationship has its own workspace and data boundaries.

Yes. A student can change teacher. Past learning history can remain available to the student while archived teacher relationships become read-only where appropriate.

A parent can manage one child or multiple children from one account. Each child has separate learning data, practice tasks, teacher relationships, and resources.

Yes. A parent can manage children and also learn as an adult student from the same account using separate profile modes.

Child accounts are designed for practice, lessons, goals, rewards, resources, and teacher encouragement. Child accounts do not access billing, subscription controls, unrestricted marketplace browsing, or legal settings.

The proposed listing page helps students and parents discover independent teachers who use SYNKii. SYNKii provides introductions and software; it does not manage a marketplace of lessons. Teachers agree lesson details directly with students or parents and keep their lesson income, with 0% SYNKii lesson commission. Read the marketplace terms.

The teacher is responsible for lesson quality, teaching style, content, policies, safeguarding obligations, and learning outcomes. SYNKii does not guarantee lesson quality or exam results.

SYNKii does not take lesson commissions. Lesson arrangements and payments are agreed directly between the teacher and student or parent unless SYNKii later explicitly offers a separate payment feature.

Commercial disputes about lesson quality, attendance, lesson fees, cancellations or teacher refunds are normally handled under the direct agreement with the teacher. Safety, harassment, false-profile, review, messaging, privacy and other platform-rule concerns can be reported to SYNKii for platform action.

Under the proposed badge standards: They mean SYNKii confirmed control of the stated email address or phone number. They do not verify a government identity document, qualification or DBS evidence.

Under the proposed badge standards: It means an approved provider or trained reviewer checked a valid photo identity document and matched it to the account holder. A separate “Live identity match completed” signal is shown only where a selfie or liveness comparison was also performed.

Under the proposed badge standards: It means SYNKii reviewed submitted evidence for consistency and identity match. It does not mean the issuing institution independently confirmed the credential unless the profile separately says “Qualification issuer confirmed”.

Under the proposed badge standards: It means SYNKii reviewed the stated DBS evidence and recorded its type, workforce, issue date and review date. DBS certificates have no official expiry date and are point-in-time records. A separate badge is used where an authorised DBS Update Service status check was completed.

No. Each badge describes a specific check at a point in time. It does not guarantee lesson quality, safety, professional conduct, availability, refunds, results or future behaviour.

Teachers can see data related to their own teacher-student relationship, such as lesson notes they create, assignments, practice reports shared with them, messages in that relationship, and their own invoices.

No. If a student has multiple teachers, each teacher only sees the data related to their own teaching relationship.

Parents can see the child profiles they manage, child lessons, child practice reports, resources, teacher messages according to settings, child login handoff, and household invoices.

The relationship can be archived. Past learning history remains available according to account settings, while active messaging and new assignments usually stop.

The proposed verification policy minimises document storage and limits public profiles to the check type, status and relevant dates. Provider arrangements and deletion periods must be confirmed before verification launches. See the draft verification standards and privacy notice.

Yes. Teachers subscribe to SYNKii as software. The subscription is separate from any lesson fees teachers charge their students.

Except where required by law or stated at checkout, subscription fees are non-refundable after the applicable cancellation period. A free trial does not remove statutory consumer rights, and billing errors should be reported promptly.

No. AI-assisted notes and suggestions are drafts. The teacher reviews and edits them before sharing.

No. The teacher holds the software subscription and invites learners into the relevant teaching relationship.

No. A teacher starts the invitation and a parent, guardian or authorised adult completes the required activation and permissions.

No. Recording is a controlled feature and must follow the relevant product permissions, notices, consent and professional responsibilities.

Yes. Monthly subscriptions can be cancelled through account billing settings, subject to the terms shown at checkout.

You choose the monthly plan that fits your studio. The trial does not require a credit card, so it does not silently begin a paid subscription.